1. Wholesale Account & Pricing
How do I create a wholesale account?
Complete your business profile with company name, name, email, phone/WhatsApp, and country. Accounts are reviewed and approved by our team.
How do I see wholesale pricing after registering?
Log in to your wholesale account to view wholesale prices. Prices are hidden from guests.
Do different customers receive different prices?
Yes. Pricing is based on customer tier and purchase volume; larger buyers can receive tiered pricing.
Is there a minimum order quantity (MOQ)?
Yes. MOQ is confirmed per product after login or through the quote process.
Are wholesale prices tax-inclusive?
Quoted prices generally exclude destination-country taxes. Duties and taxes follow the policies of the receiving country.
2. Orders & MOQ
Can I mix products in one order?
Mixing products within the same series or similar categories is supported, subject to quote confirmation.
Do you offer samples?
Yes. Sample fees and shipping are confirmed per request and may be credited or refunded under order terms.
Do you offer OEM / ODM customization?
Yes, including design changes, private labeling, and custom packaging. Minimum quantities are evaluated per project.
How long is a quote valid?
Quotes are valid for 7-15 days as confirmed by email or WhatsApp, then subject to the latest pricing.
How is an order confirmed?
Inquiry → quote → customer confirmation → deposit/full payment → production → shipping.
3. Payment
Which payment methods do you accept?
Bank transfer (T/T), PayPal, and other methods confirmed per order.
Do I need to pay a deposit?
Custom orders usually require a deposit, with the balance due before shipping. Stock orders can be paid in full.
Will you provide an invoice?
Yes. Formal orders include a commercial/proforma invoice.
4. Lead Time & Shipping
What is the production lead time?
Standard orders generally take 7-15 days; custom orders follow the confirmed schedule.
How long does shipping to North America / Latin America take?
Air freight generally takes 5-10 business days, subject to the logistics quote.
Do you provide tracking?
Yes. Tracking numbers are sent after shipment.
Who is responsible for duties and taxes?
This is confirmed under trade terms. Quoted prices generally exclude destination duties; we recommend checking local import policies.
Can I use my own freight forwarder?
Yes, upon request.
5. Returns & After-Sales
What should I do if items arrive damaged or defective?
Report within 3 days of receipt with photos and your order number. We will arrange a replacement or repair after verification.
Do you accept returns?
Non-quality-related returns are generally not accepted; quality issues and missing items are handled under the terms.
How long do repairs take?
Depending on the item, generally 7-15 days.
Who do I contact for after-sales support?
Email beauty.box03@hotmail.com or WhatsApp +86 135 6021 4585.
6. Customization & Packaging
What can be customized?
Style, material, color, logo/private labeling, and gift packaging.
What is the MOQ for custom orders?
Evaluated per project; custom MOQs are generally higher than stock items.
Do you provide retail packaging?
Yes, including gift boxes, hang tags, and individual packaging options.
7. Contact & Support
How do I request a quote?
Use the Request a Quote form, email, or WhatsApp.
Do you support English and Spanish?
Yes, English and Español.
8. Who We Serve
- Jewelry stores and boutiques
- Online retailers (Shopify, Amazon, and others)
- Distributors and wholesalers
- Retail brands looking for custom/private label programs