Política de envío
Shipping Policy
Last updated: August 24, 2026
Thank you for shopping with Avenora Atelier. This Shipping Policy explains our order processing, delivery estimates, tracking, and international shipping terms.
Order processing
Processing time varies depending on the type of product ordered:
- In-stock items are generally processed within 1–3 business days.
- Customized, personalized, engraved, or resized items are generally processed within 7–15 business days.
Processing times do not include weekends, public holidays, or carrier transit time. If an order contains both in-stock and customized items, the entire order may follow the longer processing time unless otherwise arranged.
If additional information is required to complete a customized order, processing time begins after the customer has provided and confirmed all necessary details.
Shipping destinations
We ship to the United States and selected international destinations. Available shipping methods, rates, and destinations are displayed at checkout based on the delivery address.
If no shipping option appears for your address, we are currently unable to deliver to that destination.
Estimated delivery times
Delivery time depends on the shipping method selected at checkout, the destination, customs processing, and the carrier’s operating conditions.
For express shipments to the United States, delivery generally takes approximately 7–10 days after dispatch. This is an estimate only and is not a guaranteed delivery timeframe.
Delivery times for other shipping methods and international destinations vary according to the carrier and destination.
Orders may arrive earlier or later than estimated. Delays can occur because of customs inspections, weather, peak seasons, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Shipping charges
Available shipping methods and charges are calculated and displayed at checkout. Customers are responsible for reviewing and selecting their preferred shipping method before completing an order.
Order tracking
When tracking is available, tracking information will be sent to the email address provided with the order after shipment. Tracking information can take several business days to update after a parcel is handed to the carrier.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Customs processing can delay delivery. Avenora Atelier does not control customs decisions, charges, or processing times.
If a customer refuses delivery or fails to pay applicable customs charges, any refund will be handled after the parcel is returned to us. Return shipping, customs charges, and other costs incurred may be deducted from the refund where permitted by law.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or shipment. Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.
Lost, damaged, or delayed shipments
If tracking shows no movement for an extended period, or if a parcel arrives damaged, contact us at beauty.box03@hotmail.com with your order number and relevant photographs when applicable.
We will assist with reviewing the shipment and contacting the carrier. Carrier delays do not automatically qualify an order for a refund, but confirmed loss, damage, or delivery problems will be handled in accordance with our Refund Policy and applicable law.
Contact
For shipping questions, contact:
Avenora Atelier
Email: beauty.box03@hotmail.com
Phone: +86 135 6021 4585
Website: https://avenovajewels.com