Política de reembolso
Refund Policy
Last updated: August 24, 2026
At Avenora Atelier, we want you to be satisfied with your purchase. You may request a return within 30 days after receiving your order.
Return eligibility
To be eligible for a return, the item must be unworn, unused, undamaged, and returned in its original packaging with all tags, certificates, accessories, and proof of purchase.
To request a return, contact us at beauty.box03@hotmail.com before sending any item back. If your return is accepted, we will provide return instructions and the applicable return address. Items returned without prior authorization may not be accepted.
Non-returnable items
The following items are not eligible for return unless they arrive damaged, defective, or different from what was ordered:
- Customized, personalized, engraved, or resized jewelry
- Earrings that have been worn, tried on, or removed from sealed hygiene packaging
- Items that show signs of wear, damage, alteration, or improper care
Please contact us before ordering if you have questions about whether a particular item is eligible for return.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at beauty.box03@hotmail.com and include your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate resolution.
Return shipping
For returns due to a change of mind, incorrect size selection, or another reason not caused by Avenora Atelier, the customer is responsible for return shipping costs.
If the item is confirmed to be damaged, defective, or incorrectly supplied by us, Avenora Atelier will cover the reasonable return shipping cost or provide another appropriate solution.
Original shipping charges are non-refundable unless the return results from our error or a confirmed product issue. We recommend using a trackable shipping service, as we cannot guarantee receipt of an untracked return.
Exchanges
The fastest way to receive a different item is to return the eligible item and place a new order after the return has been accepted. Customized items and used earrings cannot be exchanged unless they are damaged, defective, or incorrect.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 7 business days after inspection.
Your bank or payment provider may need additional time to process and display the refund. If more than 15 business days have passed since we approved your refund, contact us at beauty.box03@hotmail.com.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, production, customization, or shipment.
Contact
For return or refund questions, contact:
Avenora Atelier
Email: beauty.box03@hotmail.com
Website: https://avenovajewels.com