Terms of service

Terms of Service

Last updated: August 24, 2026

These Terms of Service govern your use of avenovajewels.com and purchases made from Avenora Atelier. By visiting our website, creating an account, or placing an order, you agree to these Terms.

1. Online store terms

You must be legally able to enter into a binding agreement in your place of residence to use this website or make a purchase. You may not use our products or services for unlawful or unauthorized purposes.

2. Product information

We make reasonable efforts to present product descriptions, materials, colors, dimensions, images, prices, and availability accurately. Screen settings and photography conditions may cause colors or details to appear slightly different.

Natural gemstones, pearls, and handcrafted jewelry can have variations in color, pattern, shape, or appearance. These natural variations are not necessarily defects.

Product availability and inventory may change without notice.

3. Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, payment problems, pricing errors, unavailable inventory, shipping restrictions, or inaccurate customer information.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

You are responsible for providing accurate billing, shipping, contact, and payment information.

4. Prices and payment

Prices are displayed in the currency shown at checkout. Taxes, shipping charges, duties, and other applicable fees are displayed or calculated where available.

Prices and promotions may change without notice. A promotion cannot be applied retroactively unless expressly stated.

5. Shipping and delivery

Delivery estimates are estimates and are not guaranteed. Delays can occur because of carriers, customs processing, weather, address issues, or circumstances outside our reasonable control.

International customers are responsible for customs duties, import taxes, or similar charges unless checkout expressly states otherwise.

Customers are responsible for entering a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

6. Returns and refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy. Please review that policy before placing an order.

7. Jewelry care and use

Jewelry should be used and cared for according to the product information and any care instructions provided. Exposure to chemicals, cosmetics, moisture, impact, improper storage, or normal wear can affect its appearance and condition.

Our products are not intended to replace medical products or professional advice. Keep small jewelry items and packaging away from children and pets.

8. Intellectual property

The website and its content, including text, photographs, graphics, logos, product designs, and branding, belong to Avenora Atelier or their respective owners and are protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, or commercially exploit website content without prior written permission.

9. Prohibited activities

You may not misuse the website, introduce malicious code, attempt unauthorized access, interfere with website operation, scrape content unlawfully, commit fraud, infringe intellectual property rights, or use the website in violation of applicable law.

10. Third-party services

Our store may use third-party services for payments, shipping, analytics, advertising, and other functions. Your use of those services may also be subject to the third party’s terms and privacy practices.

We are not responsible for third-party websites or services that we do not control.

11. Disclaimer

To the extent permitted by applicable law, the website and services are provided without warranties beyond those expressly stated. Nothing in these Terms excludes any consumer rights that cannot legally be excluded.

12. Limitation of liability

To the maximum extent permitted by applicable law, Avenora Atelier will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim, except where applicable law does not allow this limitation.

13. Indemnification

You agree to indemnify Avenora Atelier against claims or losses resulting from your unlawful misuse of the website, your violation of these Terms, or your infringement of another party’s rights, to the extent permitted by law.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

15. Changes to these Terms

We may update these Terms by publishing a revised version on this website. Changes take effect when posted unless otherwise stated.

16. Governing law

These Terms are governed by the laws applicable to the location where Avenora Atelier is legally established, without limiting any mandatory consumer protections available in the customer’s jurisdiction.

17. Contact information

Questions about these Terms can be sent to:

Avenora Atelier
Email: beauty.box03@hotmail.com
Website: https://avenovajewels.com